ICT support specialist (60 – 90%)

Information and Communications Technology

Ref. 2021_059

Are you interested in a role supporting world-class scientists in a modern hardware and soft-ware environment?

The Information Services team (part of the global Research Emerging Technology Engineering group) is an integral part of the research environment and supports both the technical-scientific and the administrative communities of the IBM Research Laboratory in Rüschlikon.

To expand our support team, we are looking for an

ICT support specialist (60 – 90%)

Your responsibilities include

  • Installing, configuring, maintaining and managing new and existing employees' systems
  • Ensuring 1st and 2nd level as well as application support by mail, phone and chat in the areas of hardware, software and applications (Windows and MAC OS); interface to 3rd level support
  • Ensuring that device hardware, operating systems, software and related procedures adhere to organizational requirements and corporate standards
  • Carrying out administrative tasks in the support area, minor hardware repairs and coordination with the service technicians


  • Enthusiasm and a passion for IT
  • Ideal prerequisites are customer orientation, service thinking, the ability to communicate openly and to work together in a team
  • Knowledge of PC hardware and software, especially Microsoft Windows and MacOS
  • 2-3 years of experience in a support environment
  • Good spoken German and English skills
  • (Knowledge of Lotus Notes and hardware maintenance is an advantage)

Team Info

  • Our team members support each other to provide an excellent service to our colleagues. You are expected to bring the same qualities.


IBM is committed to diversity at the workplace. With us you will find an open, multicultural environment. Excellent flexible working arrangements enable all genders to strike the desired balance between their professional development and their personal lives.

How to apply

If you are interested in this challenging position, please apply here.