IBM Research – Zurich is a cognitive center for both clients and IBM lines of business to tap the power of advancing technologies.
Sales & marketing
A client-centric platform called Crystal+ is designed to enable “speed to insights” for a complete understanding of finding value for clients.
IBM Technical Support Services
TIP (TSS Insight Portal) is designed for users to gain insight into a client’s multi-vendor IT services to continually improve support.
In IBM Research – Zurich, we have a team focused on cognitive discovery. It gives pioneering engineers, inventors and scientists an expert assistant for research and development.
Alessandro Curioni, IBM Fellow, Vice President Europe, Director IBM Research ‑ Zurich
AI and cognitive computing
We are at the start of a new technological era fueled by artificial intelligence. At IBM Research, we’re using AI to augment human intelligence and decision-making, building cognitive systems that reason, draw insights and learn from data in ways no other organization can match.
A scenario of two scientists working collaboratively with a cognitive system exploring how the system could be used by analysts to find potential acquisition targets. “People working collaboratively with cognitive learning systems is the future of expertise.”
Dario Gil, Cognitive systems and the future of expertise
Inspired by cognitive environments
This room can hear, talk and see its occupants. And occupants can communicate with the room to conduct research and make strategic decisions.
Maryam Ashoori, IBM Research, Cognitive enterprise and interaction research
From data deluge to intelligent insights
Adopting cognitive computing to unlock value for marketing and sales.
Cognitive computing is the game-changing technology that could be the answer to marketers’ and sellers’ prayers. It could also be one of the most disruptive forces their functions face. Armed with insights about customers at every touchpoint, professionals using cognitive computing are able to create and deliver the personalized, intuitive experiences customers expect.
Chief Analytics Office mission
Our mission is to develop analytic and cognitive solutions to help improve IBM’s business performance. We have developed new solutions in partnership with IBM Research Labs, including CoRE (Cognitive Recommendation Engine).
Pankaj Srivastava, VP CAO
Watson Company Profiler
Companies can now expidite the process of identifying growth opportunities.
IBM Technical Support Services
New technologies like Cloud, mobile, analytics and social can help your business become more flexible, save money, and get to market faster. Welcome to the new intersection of technology and business strategy. Innovative technologies are enabling IT environments that are highly integrated and optimized, making it easier than ever to provide seamless customer experiences that build brand loyalty and maximize profits.
Watson in IBM Technical Support Services
Integrating Watson into technical support to improve customer support, reduce IT resolution time, and achieve first-time resolution for excellent customer results.
Harnessing cognitive computing to answer support questions with IBM Watson
For IBM Technical Support Services (TSS), the need to find support information in multiple knowledge bases was a key challenge. With IBM Watson, TSS agents can now get the right answer almost instantly — saving time and enhancing customer service.
IBM Delivers First Cognitive Services Platform to Transform Business
Next-generation platform with IBM Watson to help providers drive faster, more secure and efficient outcomes for clients and end users while preempting problems.
The growing availability of company data offers an opportunity to better understand the companies you do business with. Whether evaluating suppliers, competitors, buyers or clients: You need Supplier IQ.
Procurement in modern enterprises needs analytics
In the era of information overload, procurement can help to turn challenges into opportunities. Learn how analytics enables organizations to think differently — smarter — and enables procurement to maximize value to the enterprise.
Download the white paper to learn how leading CPOs are driving competitive advantage by gaining deeper insights into savings, suppliers, and risks.